ARISE Walking System by BISEP Innovations Frequently Asked Questions
ARISE Walking System
How many devices are needed for home use?
One device per individual is recommended. For multiple users, purchase separate wheelchair connectors for each wheelchair. If it is being shared, we recommend one device per every 10 patients performing rehabilitation.
Is there a product instruction manual?
Yes. Each shipment includes manuals in English, French, and Spanish. Digital manuals and videos are also available on our website.
Can it be used with any manual wheelchair?
Yes, with most models. Verify compatibility using our Compatibility Tool. We will also send you a list of compatible wheelchairs.
Are there medical conditions that could prevent use?
Users must have sufficient cognitive and physical ability to operate safely. Consult a healthcare professional if unsure.
Is the device easy to install?
Yes. It attaches quickly to most manual wheelchairs. We recommend installation by a healthcare professional or family member.
Is it adjustable for user height?
Yes. The height is adjustable. Refer to the manual for instructions.
Can it be used outdoors?
Designed for flat indoor surfaces only.
What is the weight limit?
Supports users up to 250 pounds.
What materials is it made of?
High-quality mild steel for strength and durability.
How much does it weigh?
Approximately 7 pounds (3.2 kg).
How should it be maintained?
Inspect regularly for wear and clean with disinfectant and water. See the manual or online guides for maintenance steps.
Does it have a strong grip for users?
Yes. Powder-coated steel with an anti-slip coating ensures a secure grip.
Can it be used by pediatric users?
Primarily for adult use. Contact dan@bisepinnovations.com for pediatric guidance.
Does it require assembly?
Minimal assembly is required to attach wheelchair connectors. We recommend assistance from a healthcare professional or family member.
What inspired its creation?
Developed by a registered Kinesiologist to improve independence and safety during transfers for individuals with mobility challenges.
Wheelchair Connector
What is the Wheelchair Connector used for?
It attaches manual wheelchairs securely to ARISE for safe, stable mobility or transfer assistance.
Can it be used with any manual wheelchair?
It fits most manual wheelchairs. Use our Compatibility Tool to confirm fit with your specific model.
Is it easy to install?
Yes. The Wheelchair Connector installs easily without special tools. Follow the included instructions.
Does it require maintenance?
Inspect regularly for wear, ensure all parts are secure, and clean with disinfectant and water.
What materials is it made of?
High-quality, durable mild steel.
How much does it weigh?
Approximately 3 pounds (1.4 kg).
Is it adjustable for different wheelchair sizes?
Yes. It adjusts to fit most standard manual wheelchairs. See the product manual for details.
Warranty, Orders and Support
Does ARISE come with a warranty?
Yes. ARISE comes with a limited 2-year product warranty, automatically initiated on the date of delivery. See our warranty policy for details.
Can I return ARISE if I’m not satisfied?
Yes. We offer a 30-day satisfaction guarantee. If you’re not satisfied, you can return the product for a refund of purchase.
Are there financing options available for ARISE?
No. We do not currently offer financing options.
How do I track my order?
You will receive a tracking number via email once your order has shipped.
What should I do if ARISE malfunctions?
Stop using it immediately. Contact our customer support team for troubleshooting at dan@bisepinnovations.com or call 289-213-7838.
How will ARISE be shipped?
The device will be shipped in a standard cardboard box using carriers such as Canada Post, FedEx, UPS, USPS, and others.
Are there instructional videos for using the ARISE?
Yes. Instructional video can be found here: https://www.youtube.com/watch?v=WtjUMGYSKE8
Can I schedule a live demonstration?
Yes. Healthcare organizations can schedule a live virtual demonstration via our contact form.
Can I schedule a maintenance check with an authorized service agent?
Yes. Email dan@bisepinnovations.com to schedule maintenance or purchase servicing.
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